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WARNING:Do not wait for 911 Assist to initiate an emergency
call if you are capable yourself. Dial emergency services
immediately to avoid delayed response time, which could increase the
risk of serious injury or death after a crash. If you do not hear 911
Assist within 5 seconds after the crash, the system or phone may be
damaged or non-functional.
The cell phone or 911 Assist hardware may become damaged in a
crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, not all crashes deploy an airbag or activate the fuel
pump shut-off, which are the criteria to initiate 911 Assist.
WARNING: Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, SYNC is designed to assist
occupants in attempting to contact emergency services by dialing 911
through the occupant’s paired and connected Bluetoothenabled cellular
phone. In the event that a connected cellular phone is damaged or loses
connection to SYNC, SYNC will search for and connect to any available,
previously paired cell phone and continue to place the call to 911. Before
initiating the call, SYNC provides a 10 second window that allows the
driver or passenger to decide whether to cancel the call by pressing and
holding
on the steering wheel controls or on the audio system.
Before initiating the 911 call for the occupants, SYNC will say the
following or a similar message:
“A crash has occurred. SYNC will attempt to place a call to 911. To
cancel, press and hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator. The
pre-recorded message will be similar to the following example:
“A vehicle crash has been detected that has deployed an airbag or
activated the fuel pump shut-off in a SYNC equipped vehicle. Please send
assistance. You are now connected with the vehicle occupants.”
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Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note: When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
The following steps are required for the 911 Assist feature to perform
properly:
• SYNC is on and functioning properly at the time of the incident and
throughout feature activation and use.
• SYNC 911 Assist feature is set to ON prior to the incident.
• ABluetooth enabled cellular phone is paired and connected to SYNC.
• A connected Bluetoothenabled cellular phone has the ability to make
an outgoing call at the time of the incident.
• The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING: Unless 911 Assist is previously configured to ON
prior to a crash, 911 Assist will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist feature is initially set to OFF. The connected phone must
be set as the primary phone in order to change the setting. To access the
setting:
1. Press
to enter PHONE MENU.
2. Scroll repeatedly until 911 ASSIST appears in the radio display.
3. Press OK to confirm and enter the 911 ASSIST menu.
Note: Before activating, 911 Assist will disclose to emergency
services that the vehicle has been in a crash involving the
deployment of an airbag or the activation of the fuel pump
shut-off and 911 Assist will be active for any paired and
connected cell phone. If you do not want to disclose this
information, do not activate the feature.
4. Press
orto toggle between ON/OFF.
5. Press OK when the desired option appears in the radio display. SET
ON or SET OFF will appear in the radio display as a confirmation.
For more information, please visit www.SyncMyRide.com.
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Search/Play Genre:You can search for and play a specific genre (type)
of music. SYNC will search all the data from your indexed music and, if
available, will begin to play that type of music.
Note: You can only play genres of music which are present in the
GENRE metadata tags that you have on your digital media player.
Similar music: You can tell the system to play music ‘similar’ to what
you are currently playing from the USB port. SYNC will use the metadata
information of each indexed song to compile a playlist for you.
Search/play artist/track/album: You can search for a specific
artist/track or album from the music SYNC has indexed through the USB
port.
Refine: This allows you to ‘refine’ your previous commands. For
example, if you told SYNC to search and play all music by a certain
artist, you could then tell SYNC to “refine album” and choose a specific
album from the list to view. If you then select ‘Play’, the system will only
play music from that specific album.
Voice commands while using Line in
While using the Line in feature (Auxiliary input jack), you may
speak the following commands:
• SYNC •Line in
• Bluetooth Audio •Cancel
• Phone •Voice settings
Voice commands when in Bluetooth audio mode
When in Bluetooth audio mode, you may use the following
commands: • Play •Connections
• Pause •Play next track
• Play previous track
Note: Please refer to your device’s user guide to see if these commands
are supported for Bluetoothaudio.
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At any time, you may say these commands: • SYNC •USB
• Help •Bluetooth Audio
• Line in •Phone
• Voice settings •Read message
• Cancel
Connecting a digital media player to SYNC via the USB port
Note: If your digital media player has an ON/OFF switch, ensure that
the device is ON.
1. Plug the device into the vehicle’s USB port.
2. Press AUX repeatedly until SYNC USB appears in the radio display.
3. Depending on how many digital media files are on your connected
device, INDEXING may appear in the radio display until indexing is
complete. You will then be taken to the PLAY MENU. Press OK.
4. Press
/to cycle through selections of: Play All, Albums, Genres,
Playlists, Tracks, Explore USB, Similar Music and Return.
5. When the desired PLAY MENU selection appears in the radio display,
press OK to build your desired music selection.
What’s playing?
At any time while a track is playing, you can press
or VOICE and say,
“What’s playing?”. SYNC will read the metadata tags of the playing track
to you (if populated).
USING YOUR MEDIA MENU
SELECT SRC (SOURCE) will allow you to select from various possible
SYNC media sources, such as: USB, BT STEREO or LINE IN (Auxiliary
Input jack).
To access the SELECT SRC (SOURCE) within the Media section of
SYNC:
Note: To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU to enter the MEDIA MENU.
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Streaming music from your Bluetooth enabled phone
Note: This is a phone dependent feature. Refer to your phone’s user
guide for further information on how to stream Bluetoothaudio.
SYNC allows you to stream music from your Bluetoothenabled cellular
phone to play through SYNC.
To access:
Note: To scroll, press
SEEKor/.
1. Ensure that the desired music is playing on your paired phone and
your phone is in Bluetoothaudio streaming mode.
2. Press AUX repeatedly until SYNC appears.
3. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
4. Press OK to access the PLAY MENU.
5. Scroll repeatedly until SELECT SRC (Select source) appears in the
radio display.
6. Press OK to confirm.
7. Scroll repeatedly until BT STEREO appears.
8. Press OK to confirm. The radio display will show the name of the
Bluetooth enabled cellular phone currently connected to SYNC. MEDIA
STREAM will appear in the radio display.
While the music is streaming through your audio system you can also use
the following functions (if supported by your device):
Press
SEEKto access the previous/next track.
Press
to play orto pause the currently playing song.
If your phone becomes disconnected from the system at any time,
the display will read BT DISCONNECTED.
Using Line in (auxiliary input jack) with SYNC
Your vehicle is equipped with an auxiliary input jack which allows you to
plug and play your portable music player over the vehicle speakers.
For exact location of your auxiliary input jack, refer to your vehicle’s
Owner’s guide.
To access:
Note: To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
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•DELETE ALL
• RETURN
ADVANCED:
• PROMPTS
• LANGUAGES
• DEFAULTS
• MASTER RESET
• INSTALL APPLICATION
• RETURN
Refer to the following sections for further information.
Adding a Bluetooth media device which is in discovery mode
Note: This is a speed dependent feature. Your vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
Note: If your phone supports streaming Bluetoothaudio and has already
been paired with SYNC as a phone, you do not have to go through the
pairing process again.
Note: To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access the PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll until BT DEVICE appears in the radio display. Press OK to
confirm and enter the BT DEVICE menu.
7. Scroll until ADD DEVICE appears in the radio display. Press OK to
confirm.
8. When FIND SYNC appears in the display, press OK. Follow the
instructions in your device’s user guide to put your phone into discovery
mode. A six digit PIN will appear in the radio display.
9. When prompted on your phone’s display, enter the six digit PIN in the
radio display.
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10. Once pairing is successful, the device name and then CONNECTING
and then CONNECTED will appear in the radio display.
You can now change SYNC sources to BT AUDIO and stream music from
your device.
Adding a Bluetooth media device which is in discoverable mode
Note: This is a speed dependent feature. Your vehicle must be moving
less than 3 mph (5 km/h) to use this feature.
Note: If your phone supports streaming Bluetoothaudio and has already
been paired with SYNC as a phone, you do not have to go through the
pairing process again.
Note: Use this process when your device generates the PIN instead of
SYNC.
Note: To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display followed by PLAY MENU.
3. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
4. Press OK to confirm and enter the SYSTEM SETTINGS menu.
5. Scroll until BT (BLUETOOTH) DEVICES appears in the display. Press
OK to confirm and enter the BT DEVICE menu.
6. Scroll until ADD DEVICE appears in the radio display. Press OK to
confirm.
7. When FIND SYNC appears in your radio display, scroll repeatedly until
FIND DEVICES appears. Press OK to confirm.
8. After the search for active BT DEVICE is complete, scroll to find the
desired device. Press OK to confirm.
9. Refer to your device’s user guide for instructions on how to put your
device into discoverable mode. When your media device gives you a PIN,
enter that PIN into SYNC using voice commands (or using the 0–9
memory presets on your audio system, if equipped), when prompted.
10. When you have entered your last digit via voice, say “Enter”.
11. When the process is complete, SYNC will display CONNECTED and
the name of the device will appear in the radio display.
You can now change SYNC sources to BT (BLUETOOTH) AUDIO and
stream music from your device.
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Connecting a Bluetooth media device
To connect a previously paired Bluetoothdevice:
Note: To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until BT DEVICE menu appears in the radio display.
7. Press OK to confirm the selection. This will take you into the BT
DEVICE menu.
8. Scroll repeatedly until CONNECT BT appears in the radio display.
9. Select the desired device and press OK to connect to the device.
Bluetooth on/off
To turn the Bluetoothfeature on SYNC on/off:
Note: To scroll, press
SEEKor/.
1. Press AUX repeatedly until SYNC appears.
2. Press MENU. MEDIA MENU will momentarily appear in the radio
display.
3. Press OK to access the PLAY MENU.
4. Scroll repeatedly until SYSTEM SETTINGS appears in the radio
display.
5. Press OK to confirm and enter the SYSTEM SETTINGS menu.
6. Scroll repeatedly until BT (BLUETOOTH) DEVICES MENU appears in
the radio display.
7. Press OK to confirm the selection. This will take you into the BT
DEVICE menu.
8. Scroll repeatedly until BT ON/OFF appears in the radio display.
9. When the desired selection appears in the display, press OK.
Note: Selecting BLUETOOTH (BT) OFF will disconnect all Bluetooth
devices and deactivate all Bluetoothfeatures.
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ACCESSING SYNC MEDIA FEATURES THROUGH YOUR DVD
SYSTEM (IF EQUIPPED)
WARNING: Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using cell phones, even with voice
commands. The driver’s primary responsibility is the safe operation of
their vehicle. Only use cell phones and other devices not essential to
the driving task when it is safe to do so.
Rear seat passengers can listen to SYNC media sources (USB, BT
AUDIO, LINE IN) through the DVD system (if equipped).
To access:
1. Ensure that:
• The DVD and audio system are ON. See the Family Entertainment
System section in your Owner’s Guide for more information.
• Your digital media playing device is plugged into the USB port or
SYNC’s Auxiliary input jack (Line in), if desired.
Note: When accessing media through the USB port, ensure that the
media device is plugged into the USB port BEFORE pressing the
media button to select USB. If no device is plugged into the USB port,
USB will not appear as an available selection.
• Your Bluetooth enabled cellular phone from which you wish to stream
music is ON and is currently paired to SYNC as a BluetoothDevice.
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Choose from:
• USB: Select to access any
supported device plugged into the
USB port.
• Bluetooth Stereo: Select to
stream audio from your Bluetooth
stereo enabled device over the
vehicle’s speakers.
• Line In: Select to access any
playing device plugged into the Auxiliary input jack (Line in).
Media settings
The Media Settings screen allows you to turn Shuffle, Repeat and
Autoplay on/off. To access:
• From the main screen, select
‘Menu’.
• Select ‘Media Settings’.
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